Interview with a metal trade specialist

Can you provide technical documentation or detailed descriptions of your metals?

Yes, we can provide technical documentation and detailed descriptions of our metals. Each material is supplied with a quality certificate, which includes information from the specific manufacturer. This certificate contains the results of chemical analysis, hardness data, a list of components, strength properties, as well as ultrasonic and other testing results. This way, you receive a complete description of the material.

How do you guarantee your customers’ satisfaction?

We guarantee customer satisfaction by carefully identifying and considering all their requirements as specified in the order. This is achieved by ensuring regular feedback with the customer at every stage, including discussing packaging requirements, providing necessary documentation, specifying delivery deadlines and addresses.

We consider all factors to ensure a successful transaction.

Can you describe the process of how you work with clients from the initial consultation to the delivery of the final product?

The process interaction with the customer from the initial consultation to the delivery of the final product is as follows:

Here is a detailed description of our process:

1. Initial Consultation: The client contacts us via email at info@ritausmas.lv or by phone at +371 67365268. During this stage, all requirements and terms of the transaction are discussed.

2. Agreement of Terms: After reviewing the request, we agree on the price, quantity of materials, and delivery deadlines. Based on the agreed terms, an order is prepared.

3. Order Assembly: Upon order confirmation, all information is passed to the warehouse, where the products are assembled according to the order.

4. Delivery Organization: If transportation is organized by our company, after assembly in the warehouse, the goods are loaded and necessary documents are prepared.

5. Shipping: The finished goods are delivered to the client, and feedback is maintained to confirm client satisfaction.

6. Feedback and Improvement: If the client is satisfied with the result, we record the successful completion of the transaction. If any questions or issues arise, we address them promptly to avoid similar situations in the future and improve the delivery process.

What is the minimum and maximum order size you can accept?

We strive to meet the needs of every client, so we can accept orders of any volume, ranging from a single kilogram to hundreds of thousands of tons. Our warehouse is always well-stocked, allowing us to respond quickly to customer requests.

Do you offer delivery services?

Yes, we offer delivery services. Our company has an extensive logistics database and cooperation with many transport companies. We can arrange delivery in any volume: from partial stocks, such as one pallet, to full truckloads with a capacity of 24 tons.

We also have the option of sea transportation for large lots, depending on the customer’s needs. Thus, we are ready to meet all the logistics requirements of our customers.

Can customers request samples before placing large orders?

Yes, clients can request samples before placing large orders. We can arrange test deliveries, such as providing a cut component or a quality certificate for the material in our inventory.

It’s also possible to agree on partial delivery to verify the quality of the goods and ensure they meet the client’s requirements.

What are the most common questions asked by your customers?

The most common questions customers ask are:

Is the product available in stock?
If the product is not in stock, what are the delivery options?
What will be the delivery time?
What is the price of the item?

What is the best way to place an order or start cooperation with your company?

The best way to place an order or start working with our company is to contact our representative directly. Personal communication will allow to discuss in more detail all the necessary aspects and nuances, ensuring the successful implementation of the transaction.