Interview with technical director

Can you provide examples of successfully implemented projects for Latvian companies?

We have worked on several projects for local companies in Latvia. Our constructions can be seen in well-known supermarket chains across the country. Additionally, our products have been used in the construction of pedestrian bridges and highway interchanges. Parts of our structures have also been utilized in railway transport, such as in train cars, as well as in the energy sector for transportation pallets.

What are the main advantages of choosing your company for metalworking tasks?

By choosing our company, you gain the following key advantages:

Availability of Metal Stock:

We maintain a wide range of black metal, stainless steel, and aluminum in stock, allowing us to quickly start fulfilling orders.

Handling Large Sheets:

We have the capability to work with metal sheets up to 2.5 x 6.5 meters, expanding our ability to execute tasks of varying complexity.

What advantages does your location provide for the services provided in Latvia?

Being in Latvia provides several advantages for our services. Geographically, we are located in the central part of the Baltic States, which allows us to efficiently and timely deliver products both to the largest cities of Latvia and neighboring countries, including Lithuania and Estonia.

We are also approximately equidistant from the capitals of neighboring countries, which facilitates logistics and reduces transport costs. In addition, our location allows us to be closer to customers in Lithuania than to local suppliers, making our offer more competitive and affordable.

What measures are taken to ensure customer satisfaction and compliance with their requirements?

To achieve maximum customer satisfaction, we have implemented the following steps:

1. Information Gathering: At the initial stage of a request or project, we carefully collect information about the client’s needs and preferences. This allows us to fully understand their requirements and ensure our services meet their expectations.

2. Capability Check: If a client’s request exceeds the technical capabilities of our equipment, we promptly inform the client. This helps set realistic expectations and avoids potential misunderstandings.

3. Finding Solutions: If the required material or service is unavailable, we actively search for alternatives. We can source the necessary materials or conduct additional testing using our partner laboratory resources.

4. Feedback: After fulfilling an order, we carefully review any client feedback. If any issues or complaints arise, we address them promptly to improve our services in the future.

5. Analysis and Improvement: We regularly analyze any issues that have occurred to prevent their recurrence in the future, continuously maintaining a high level of customer satisfaction.

What are the most common questions your customers ask you?

Customers are most often interested in basic questions such as pricing and production lead times. They frequently inquire about the quality and the specifics of manufacturing more complex and intricate parts, including non-standard components and parts that undergo multiple processing cycles. Customers may also be concerned about delivery aspects, such as deadlines and conditions.

Additionally, questions may relate to specific order configurations that meet requirements regarding part labeling and traceability.

What are your customers saying about your services?

We always strive to take our customers’ feedback into account, whether positive or critical. We take any criticism seriously and use it to improve our services. Our main goal is to continuously work on enhancing the quality of our work based on the feedback we receive. Customers notice the improvements that result from our approach and express their gratitude, which fosters ongoing and stronger collaboration.

How did your services help clients achieve their goals?

Our comprehensive service offering allows clients to significantly reduce their project costs through cost-effective and efficient solutions. Our ability to provide a wide range of materials and work with large-format metal sheets ensures the optimization of the production process, reduction of waste, and decrease in time costs, ultimately contributing to the successful achievement of our clients’ goals.

How do your services contribute to adding value to clients’ projects or products?

The value of the products is increased precisely by the quality and timely execution, which we consider our commitment. We keep a close eye on these aspects, so we are a profitable partner. I would also like to add that we carefully select the sources of metal raw materials, and thanks to a wide geography of supply and well-established logistics chains, we receive good prices for raw materials, which allows us to offer profitable complex services.

What is the best way for customers to place an order or start a project with your company?

The key step in placing an order or initiating a project is sending a request. Based on the received request, we can provide comprehensive information about the feasibility of its execution, as well as highlight potential risks and key aspects that require special attention. Therefore, the main task is to receive the client’s request, which our team will carefully analyze and comment on.

What information is required from the customer to calculate costs and prepare a quote?

To calculate costs and prepare a price quote, we need the following information from the client:

– Detail Shape: Description or drawing of the part to be manufactured.

– Material: Type of steel, its grade, and thickness.

– Quantity: The volume of the order, i.e., the number of required parts.

– Requirements: Specific requirements for the part, such as tolerances, surface quality, and other characteristics.

Ideally, if the client can provide the specifications and files in DXF, DWG, JPEG, PDF, or STEP formats through our “Calculate Price” form or to our email info@ritausmas.lv, it would be greatly appreciated.