Interview with a laser cutting specialist

What specific laser cutting services do you offer?

We offer cutting services for parts in various sizes and thicknesses, as well as working with different materials.

What materials do you work with?

We work with a variety of materials including ferrous metal, aluminum and stainless steel.

What industries do you serve?

We primarily serve the construction industry, however, our services are also in demand in other industries that require high precision in metal processing.

What standards do your cutting services in Latvia meet?

Our laser cutting services meet the following standards: Laser cutting is performed according to ISO 9013-441 class.

Can you provide examples of projects carried out for Latvian companies?

Yes, we can provide examples from projects completed for Latvian companies. We primarily perform steel blank cutting, which is used in various industries.

For example:

– Machinery Manufacturing: We have completed projects involving steel blank cutting used in the production and repair of machinery and equipment across different industries.

– Renewable Energy: We have worked on projects related to the manufacturing and installation of equipment in the renewable energy sector, such as in wind and solar power plants.

What advantages does the location of your company in Latvia provide?

Latvia offers a favorable geographical location, which allows us to efficiently deliver products to various European countries. It provides fast and convenient logistics solutions for our customers.

What industries do you work in?

Most of our clients operate in the construction industry. However, we also supply blanks to our partners and clients engaged in mechanical processing. These parts can be used in various sectors, including machinery manufacturing and the energy industry.

Can you provide examples of typical projects or products made using your services?

Most of our projects involve unique and individually designed parts tailored to specific customer requirements. It can be elements of various structures, machine components or specially made products to order.

What equipment and technologies do you use in laser cutting processes?

Two modern laser cutting machines with numerical control (CNC) have been installed in our production facility:

Bystronic Bystar 4025

Bystronic Fiber 3015

Can you provide the technical specification for your laser cutting machines?

Yes, we can provide technical specification for our laser cutting machines.

1. Bystronic Fiber 3015 

Material width: up to 1500 mm
Material length: up to 3000 mm
Power: 6 kW

2. Bystronic Bystar 4025

Length: 2500 × 6500 mm
Power: 6 kW

What are the maximum dimensions and thicknesses of the materials to be processed and the productivity of your machines?

Our equipment enables laser cutting of the following materials:

Black metal: up to 20 mm thick

Aluminium: up to 15 mm thick

Stainless steel: up to 30 mm thick

What are the accuracy levels and tolerances of your machines?

The precision level and tolerances of our laser cutting equipment are typically around 0.1 mm. Precision and tolerances may vary depending on the specific requirements and standards applicable to the production. We adhere to regulated standards to ensure that our products meet the requirements of each individual request.

How do you ensure accuracy and precision in your work?

We ensure precision and accuracy in our work by maintaining strict control at every stage of the production process. Here’s how it’s implemented:

1. Inspection at Each Stage: We conduct thorough inspections at every stage of production. This includes checking drawings and specifications before starting work and quality control after each significant operation.

2. Interim Inspections: Additional inspections are performed between stages to ensure the accuracy of the work completed. The order is only moved to the next stage after a successful inspection.

3. Process Monitoring: We monitor the entire production chain, which allows us to quickly identify and correct any deviations from standards and requirements.

4. Use of Modern Technology: To ensure high precision, we use the latest technology and equipment, which guarantees minimal tolerances and high cutting quality.

Can you describe the process from initial consultation to receiving the finished product?

Of course! Here are the 7 steps of how we collaborate with clients from the initial consultation to receiving the finished product:

1. Initial Consultation: We start by discussing your needs and requirements. You can contact us, and we will clarify all the details about your request.

2. Request Analysis: We analyze your request, considering your preferences and checking if they align with our technical capabilities. If necessary, we refine details and make adjustments.

3. Preparation of the Proposal: After finalizing all the details, we prepare the final proposal and discuss it with you. This includes pricing, deadlines, and technical specifications.

4. Order Confirmation: Once all conditions are confirmed, we process the order and forward it to production.

5. Production Monitoring: We oversee the production process at every stage to ensure precision and compliance with your requirements.

6. Final Product Inspection and Delivery: At the end of production, we inspect the finished product and arrange its delivery.

7. Feedback Collection: After receiving the product, we gather your feedback to ensure everything meets your expectations and are ready to address any issues that may arise.

Do you offer design or engineering services?

Yes, we offer design and engineering services. These services are discussed separately, taking into account your wishes and requirements.

What is a typical project lead time?

A typical project takes between 2 and 5 days.

What kind of after-sales support or service do you provide?

We keep a long-term history of all orders, including parts and specifications. We also maintain a record of quality certificates for the materials used. If customers require copies or current versions of certificates, we can provide them upon request.

Do you provide delivery services?

Yes, we provide delivery services both with full machines and individual loads. We can also arrange delivery of non-standard size parts.

Can customers request samples or prototypes before placing a large order?

Yes, of course, clients can request samples or prototypes before placing a large order. In fact, this is a fairly common practice. We produce test samples to minimize the possibility of errors and ensure that all dimensions and details meet the requirements before we begin processing the main order.

What are the most common questions your customers have?

Yes, we understand well the common questions that arise for our clients. Typically, clients ask:

1. Can large-scale parts be cut? Clients often want to know if we can handle large-scale parts and what is the maximum material size that our equipment can process.

2. What is the maximum metal thickness for cutting? This question arises when clients need to know the maximum metal thickness that our equipment can effectively cut.

3. Can we cut not only black metal but also other materials? Clients frequently inquire about the possibilities of cutting various materials, such as stainless steel, aluminum, and other metals.

How do you price your laser cutting work?

We create prices for laser cutting services based on several factors:

Market conditions: We take into account the current market conditions to offer competitive prices.

Cost of material: The cost of the metal that will be used for cutting plays an important role in pricing.

Production costs: We also take into account energy consumption and other resources required during the production process.

What is the best way for customers to place an order or start a project with you?

The most efficient way to place an order or start a project with us is to provide a detailed request that includes the following documents:

Digital files in formats DWG, JPEG, DXF, PDF, STEP: These files are necessary for accurate reproduction of parts and processing in our machines.

Specification in Excel format: Include specification with all details, materials and other important parameters.

Such a set of documents allows us to evaluate the project faster and more accurately and prepare an offer.

How long does it take to prepare a quote?

The time required to prepare a price quotation depends on the complexity of the project. It can range from one hour to several days. The more complex and extensive the project, the more time is needed for precise calculation and consideration of all details.

What sets your laser cutting services apart from the competition?

Our laser cutting services stand out for their ability to process metal sheets in various sizes. The standard size for sheets we typically start laser cutting is 1.5 x 3 meters. However, we offer cutting for sheets up to 2.5 x 6.5 meters, which is a relatively large format for laser cutting. This flexibility allows us to undertake more complex and larger projects, giving us a competitive edge.

Do you offer consultations or site visits to discuss potential projects?

Yes, we offer consultations and discussions about potential projects. We often meet with clients both at the project site to better understand their needs and invite them to visit our production facility. This approach allows us to thoroughly discuss all projects and demonstrate our capabilities in practice.